Warranty, Refund & Replacement Policy

Refund, Replacement & Warranty Policy – Xzone.pk

At Xzone.pk, your satisfaction and peace of mind are our top priorities. We aim to provide high-quality mobile accessories, and we stand by every product we sell. Please read our policy carefully to understand your rights regarding refunds, replacements, and warranties.

Warranty Coverage

All original Xzone.pk products come with a 7-day limited check warranty from the date of delivery. This applies to functional issues not caused by misuse, water damage, or physical breakage.

Warranty Covers:

Manufacturing defects
Non-functional products on arrival
Internal faults not caused by user mishandling

Warranty Does Not Cover:

Physical damage (scratches, cracks, broken parts)
Water or moisture damage
Wear and tear due to regular use
Products with tampered or removed serial labels or packaging
Burn damage for cables, power banks, chargers, etc.

Replacement Policy

If you receive a faulty or incorrect item, you are eligible for a one-time free replacement within 7 days of receiving your order.

Conditions:

Product must be in original condition with complete packaging
Customer must share unboxing video as proof (mandatory)
Shipping charges for returning/resending the product may apply

How to Claim Warranty or Replacement

Contact our support team via WhatsApp or email within 7 days of receiving the parcel.
Provide your order number and a short description of the issue.
Share an unboxing video clearly showing the problem.
Our team will review and confirm if your case qualifies under warranty.
Once approved, we'll guide you on how to return the product.
Note: Additional proof (receipt, shipping address confirmation) may be required.