Privacy Policy

Privacy Policy – Xzone.pk

Last Updated: 02-07-2025

At Xzone.pk, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with Pakistani law, including the Prevention of Electronic Crimes Act (PECA) 2016 and global best practices.

By using our website, you agree to the terms outlined in this policy.

What Information Do We Collect?

We may collect the following personally identifiable information (PII):

Full Name
Email Address
Phone Number
Shipping and Billing Address
Order Details
Communication History
IP Address and Device Information

When Do We Collect Your Information?

We collect your data when you:

Place an order
Register on our website
Subscribe to our newsletter
Contact us via email, chat, or forms
Participate in promotions or surveys

How Do We Use Your Information?

Process orders and provide customer support
Send updates on your order status
Share exclusive deals and promotions (if opted in)
Improve your experience on our website
Respond to queries or complaints

How Do We Use Your Email Address?

Send order confirmations and shipment details
Respond to inquiries and support requests
Send product updates, offers, and recommendations
Send marketing content (only if you opt in)

You can unsubscribe from promotional emails anytime using the "unsubscribe" link provided in our emails.

How Do We Protect Your Information?

Regular malware and vulnerability scans
Data stored in secure servers behind protected networks
Access limited to authorized personnel
SSL encryption for sensitive data
Secure payment gateways – we do not store card details

Do We Use Cookies?

Yes. Cookies help us to:

Remember items in your cart
Understand user behavior and preferences
Improve website performance
Track analytics and user activity

You may disable cookies through your browser settings, though certain features may be affected.

What Happens If Cookies Are Disabled?

Some features (like login, cart, or personalization) may not function properly.

Third-Party Sharing

We do not sell or trade your personal information.

We may share data with:

Trusted partners (couriers, payment processors, hosting providers)
Legal authorities, only when required by law

All partners are required to maintain confidentiality.

Third-Party Links and Services

We may link to external sites. We are not responsible for their content or privacy policies. Always review their privacy practices before submitting data.